Bacolod City BPO/ICT first in Region 6 to adopt Voluntary Code of Good Practices--Baldoz

Date Posted: June 4th, 2012 12:00 AM

The 35th tripartite industry VCGP 
Bacolod City BPO/ICT first in Region 6 to adopt Voluntary Code of Good Practices--Baldoz


Members of the Bacolod City Industry Tripartite Council for Business Process Outsourcing/Information and Communication Technology (BPO/ICT) the other day adopted a Voluntary Code of Good Practices (VCGP), making it the first industry ITC in Region 6 to do so and the 35th industry VCGP to be signed and adopted nationwide, Labor and Employment Secretary Rosalinda Dimapilis-Baldoz announced.

Baldoz, who witnessed the signing of the Code during her visit to the city to inaugurate the Sugar Workers Development Center, said the Bacolod City BPO/ICT hammered out the Code after several meetings between employers and workers groups in the industry as well as with the government sector.

"The primary goals of having a voluntary code are to foster smooth management-labor relations and promote voluntary compliance with labor and occupational safety and health standards, thereby enhancing continuous growth, productivity, and competitiveness of the industry in response to global challenges," declared Baldoz to the officials and members of the ITC after the signing of the code.

"As I often reiterate, the VCGP should be living document to be used to your advantage and benefit. It should not languish in some distant and remote shelf to gather dust and be forgotten," she added.

The code, according to DOLE Region 6 Director Ponciano M. Ligutom, lays down the ITC members’ commitments to establish voluntary parameters and standards on the social and employment aspects in the BPO/ICT industry in the region.

Atty. Jocelle Batapa-Sigue, Chairperson of the Information & Communication Technology (ICT) Association of the Philippines, joined the representatives of big BPO companies in Bacolod City, such as Teleperformance, Transcom, Teletech, Focus-Direct and BENEFIT, to demonstrate her support to the Code.

She expressed her gratitude to the DOLE for collaborating with the industry in coming out with the code.

Two salient features of the code pertains to training and education and maintenance of industrial peace and harmony.

On the first, the code provides that the ITC will work towards building a collaborative partnership with the academe to enhance the skills and preparedness of faculty and students alike through faculty internship programs, career talks, technical forums, and curriculum review.

Noting that the BPO/ICT industry is experiencing a shortfall in qualified workers, Baldoz said this measure will enhance jobseekers’ capability and employability in the industry.

The code further provides that the ITC shall endeavor to prevent labor-management disputes through strong labor and management partnerships and institutionalize voluntary modes of dispute settlement mechanisms utilizing employee volunteer groups or special interest clubs for early detection of issues. The ITC shall also conduct regular focus group discussion/coffee sessions/town hall meetings and create labor management councils or its equivalent at production and industry levels.

END/ Reported by Amalia N. Judicpa, LCO

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