Merlita S. Narra, a kasambahay, received P7,800 in full settlement of her money claim. Clarita Samson, also a kasambahay like Narra, received P6,700 when she agreed to a settlement of her claim against her employer.


Narra and Samson are two of the eight kasambahay who, Labor and Employment Secretary Rosalinda Dimapilis-Baldoz yesterday said, obtained fast and fair labor justice through the DOLE’s Single Entry Approach mechanism, or SEnA, one of the most visible labor reform measures implemented and pursued by the DOLE under President Benigno S. Aquino III’s administration.


The SEnA is a 30-day conciliation-mediation mode of resolving labor issues in any office of the DOLE. It is inexpensive, non-litigious, fast, and accessible.


Baldoz, citing the report of Executive Reynaldo Ubaldo of the National Conciliation and Mediation Board (NCMB), which acts as SEnA secretariat, said the eight kasambahay brought to 128 the number of kasambahay who have settled their SENA case and received monetary benefits.


“Our role at the DOLE is to see to it that the Kasambahay Law is effectively implemented and the mechanism for settlement of disputes is operational. The law provides for the use of Single Entry Approach as an effective mechanism for the settlement of disputes involving kasambahay,” said Baldoz.


Executive Director Ubaldo, in his report to the Secretary, said that from 1-31 January, a total of 29 new RFA have been filed by kasambahay, Of the said number, 11 or 11 percent were filed by local kasambahay, while 88 or 88% were filed by household service workers working abroad.


The Philippine Overseas Employment Administration (POEA)  handled 418 RFA involving household workers from abroad, of the said number, 43 were disposed  for a disposition rate of 10 percent with the following breakdown:  28 including four were withdrawn  RFAs were settled; 10 were dropped due to lack of interest and five were  referred for compulsory handling.  The settlement rate is at 7 percent.


From 2013 to 2015, a total of 3, 501 RFA were filed by kasambahay.  Of these, 274 are local kasambahay and 3,227 were from HSWs.  The total disposition rate is 89 percent,  or 249 out of 274 for local and 2,852 out of 3, 227 for HSW,  Of the disposed RFA, 2,211 or 63 percent were settled, 177 or  11 percent were dropped due to lack of interest, and 338 or 10 percent were referred to compulsory handling.


The issues responded to by the SEADOs, as raised by kasambahay, included alleged termination; non-payment of salary and other benefits; medical-financial assistance claims; and physical violence,” Ubaldo said.


Baldoz instituted the SEnA by virtue of D.O. 107-10, S. 2010 on 5 October 2010.


She mandated the establishment of Single Entry Approach Desks (SEADS) in regional branches of the National Conciliation and Mediation Board, and other DOLE offices, to ensure speedy and impartial dispute settlement through the SEnA.


The NCMB’s SEnA Team had been chosen as the 2013 Presidential Lingkod Bayan Awardee of the Civil Service Commission.




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