The labor department’s one-stop service center has been listed by the Asian Productivity Organization – Center of Excellence on Public Sector Productivity as one of the Philippine government programs excelling in Innovation and Productivity Initiatives, specifically in Service Quality category.
This as the number of workers served by the One-Stop Service Center for OFWs (OSSCO) hit a 1.6-million mark for over a year that it brought together all government agencies in one location to serve Filipinos working or intending to work abroad.
Asian Productivity Organization is a regional intergovernmental organization composed of 20 economies that work for the sustainable socio-economic development of Asia and the Pacific by enhancing productivity.
As of November 30, OSSCO served 1,623,495 Filipino workers at Philippine Overseas Employment Administration central office in Mandaluyong City and in 16 other regional centers in the country.
Labor Secretary Silvestre Bello III urged OFWs to avail of the services of OSSCOs in their respective regions for a shorter processing time of their documents and a considerable reduction in their transportation expenses.
“This is one of our prompt responses to President Duterte’s directive to make it easier for OFWs to avail of government services,” Bello said.
DOLE launched OSSCO in August 2016 to provide OFWs or those intending to work abroad with a broad range of accessible inter-agency services by putting in one location all government agencies that provide documentary services and other assistance to those who are currently working or planning to work overseas.
OSSCOs provide services for passport processing, OWWA membership application or renewal and application for educational, training, and welfare assistance; issuance of new or renewal of existing professional licence ID, issuance or revalidation of Seaman’s Book; processing or updating of membership to Pag-IBIG, SSS, and PhilHealth, including loans, claims, and contribution payments; processing and issuances of birth marriage, death, or CENOMAR certificates, NBI clearance, and TIN, among others.
Sixteen government agencies provide services to the OSSCOs in POEA in Mandaluyong, including those in regional centers. These are Department of Foreign Affairs (DFA), Philippine Overseas Employment Administration (POEA), Overseas Workers Welfare Administration (OWWA), Technical Education and Skills Development Authority (TESDA), Professional Regulation Commission (PRC), Maritime lndustry Authority (MARINA), Home Development Mutual Fund (HDMF), Philippine Health lnsurance Corporation (PhilHealth), Social Security System (SSS), Philippine Statistics Authority (PSA), Bureau of Immigration (BI), National Bureau of lnvestigation (NBI), Commission on Higher Education (CHED), Tourism lnfrastructure and Enterprise Zone Authority (TIEZA), Philippine National Police (PNP), and Bureau of lnternal Revenue (BIR).