The Department of Labor and Employment (DOLE) has expanded its services for overseas Filipino workers (OFWs) through “Helpline” pocket card of the Overseas
Workers Welfare Administration (OWWA).
The “Helpline” card, to be distributed for free to OFWs, contains a directory of OWWA Welfare Officers, according to Labor and Employment Secretary Patricia A. Sto. Tomas.
She said that the directory will serve as a ready reference of OFWs each time they wish to ask assistance or updates on the DOLE or Philippine Overseas Labor Office (POLO) programs and services.
Information in the pocket-sized phone list also includes address, telephone numbers, fax and email address of Welfare Officers, contact address at the OWWA 24/7 Operations Center in Manila, as well as services offered by the Agency and current calendar for the OFW’s use.
The mobile phone numbers of Welfare Offices may be reached 24 hours a day, Sto. Tomas said.
“The essence of the latest DOLE information kit is to extend a faster and easier way to interact with out Offices both here and abroad in the most convenient way,” she said. “This way, we wish that OFWs abroad shall become more aware of the availability of the OWWA programs and services at any given time, just a phone call away.”
Sto. Tomas hoped that the new innovation would also receive positive feedbacks the way Filipino migrant workers received the OWWA 24/7.
“Definitely, we wish that this latest project will accomplish a higher level of confidence to our kababayan’s at the job sites since information is expected to be more free flowing,” she further said.
The OFW “Helpline” card, supported by Globe Telecommunications, covers the Kingdom of Saudi Arabia, Saipan, Washington, Palau, Japan, Israel, Lebanon, Jordan, Kuwait, and countries in Europe where Filipino Workers Resource Center hold posts.