A total of 22,446 overseas Filipino workers have been served and benefited from the One-Stop-Service Center (OSSCO) in Clark Freeport Zone (CFZ) according to the recent report of Department of Labor and Employment (DOLE) Region III.


In less than four months of its operation, DOLE Regional Director Atty. Ana Dione reported the initial success of the OSSCO from the period of its official launch, which was on September 12, 2016 and until January 31, 2017.


“We are happy to report the initial success of the One-Stop-Service Center here at the Clark Freeport Zone which is geared to ensure the speedy and timely delivery of various services from the DOLE, OWWA, POEA, TESDA, PRC, and other allied agencies to our clients, mostly OFWs,” Dione said.


Based from the report, 4,716 OFWs were served and benefited from the combined efforts of the Philippine Overseas Employment Administration (POEA), Overseas Workers Welfare Administration (OWWA), Technical Education and Skills Development Authority (TESDA), and Professional Regulations Commission (PRC).


Of the total clients served by DOLE attached agencies, 2,328 of them have benefited from POEA’s Documentation of Workers-on-Leave or Balik Manggagawa Program while some 1,087 of them were able to have either registered or renewed their OWWA membership in less span of time.


Another 906 clients were able to avail for the TESDA’s Training Assistance and Scholarship Program and likewise were provided assistance on Pre-departure Orientation Seminar (PDOS) and Career Guidance Program (CGP) Registration.


Some 395 clients, on the other hand, were able to have their professional licenses issued or renewed by the PRC in less than thirty minutes to almost an hour.


Aside from the DOLE, other equality important partner agencies, which also housed in the center, have contributed in fast-tracking respective services benefiting a total of 17,730 clients.


PhilHealth had served the highest number of clients at 6,671 for fast processing of membership. This was followed by Pag-IBIG which processed the membership and screening of loyalty cards of 6,002 clients.


The National Bureau of Investigation (NBI), garnering the third highest number of clients served, has issued NBI clearance certificates to some 3,095 clients while 1,036 clients were assisted by Social Security System (SSS) in the processing of their membership and contribution/loan verification.


Other agencies—Tourism Infrastructure and Enterprise Zone Authority (TIEZA), Maritime Industry Authority (MARINA), Commission on Higher Education (CHED), and Bureau of Immigration (BI)—provided their respective services to 856 clients.


Labor Secretary Silvestre H. Bello III said the establishment of OSSCO is one of DOLE’s responses to President Rodrigo R. Duterte’s directive to make it easier for OFWs to avail the government service by shortening the processing time of their documents and reducing their transportation expenses.


The presence of the OSSCO in Clark Freeport Zone had mostly received positive reviews from netizen clients who posted on its Facebook Community Page, Clark OFW One-Stop-Service Center.


“Indeed, it was my first time to be satisfied by a government office, it only took me 5 minutes to get my NBI (clearance),” says netizen “Mrvn Vin.”


“We are very thankful for the very positive feedback we’ve received so far. This will boost the morale of the personnel at the OSSCO,” Dione said.


The OSSCO is open from 8:00 am to 5:00 pm, Mondays to Fridays.


END/Abegail De Vega with reports from J. Borja and M. Mendoza

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