Towards the push for efficiency and effectiveness of frontline services
More DOLE offices achieve ISO certifications

First, there was only one.

Now, eight DOLE offices–four regional offices, three attached agencies, and one bureau–have attained garnered International Organization for Standardization (ISO) Certifications  9001:2008 which signify improved efficiency and effectiveness of these agencies in delivery their enrolled frontline services.

“I am gratified with this development. This means we are moving steadily towards our goal of ensuring service excellence to the public,” Labor and Employment Secretary Rosalinda Dimapilis-Baldoz yesterday said after receiving the summary report on the DOLE’s ISO certification program.

According to Baldoz, the ISO 9000:2008 addresses various aspects of quality management and contains ISO’s best known standards.

“These standards will provide guidance and tools for the ISO-certified regional offices, bureaus, and attached agencies in ensuring  that the frontline services they provide consistently meet our clients’ requirements; that quality is consistently improved,” she said.

ISO 9001:2008 sets out the criteria for a quality management system. It is the only standard in the ISO family of standards that can be certified. It can be used by any organization, large or small, regardless of its field of activity. In fact, ISO 9001:2008 is implemented by over one million companies and organizations in over 170 countries.

“ISO 9001:2008 certification has been in place for over a decade now and is used by companies and organizations as a method to benchmark and control quality. Being ISO-certified means the DOLE regional offices, bureau, and attached agencies will have a framework to manage their services and ensure continual improvement in all aspects of the services they provide,” said Baldoz, adding that the ISO certifications will  be externally-assessed on an on-going basis to ensure that the best  practices are maintained.

The DOLE regional offices that recently achieved ISO-certifications were Region 3, which was certified by DQS GmBH on 11 November 2013 and Cordillera Administrative Region, which was certified by Certification International Philippine (CIP), Inc. on 15 November 2013. They join DOLE Regional Office No. 12, which was certified by CIP on 3 October 2011, and Caraga (Region 13), which was certified on 8 December 2012, also by the  CIP.

The Technical Education and Skills Development Authority’s Competency Assessment  and Certification was also ISO-certified by the TUV SUD PSB Philippines on 28 May 2013.  It is the second ISO-certified service of TESDA, the first being its Technical Vocational Education and Training (TVET) program, which was issued ISO certification on 10 February 2012.

The attached agencies which were already ISO-certified were the National Maritime Polytechnic (NMP), which was certified by the Anglo-Japanese American (AJA) Registrars, Inc. and the Philippine Overseas Employment Administration (POEA) which was ISO-certified under the time of Secretary Baldoz as Administrator, but then lost it, and regained its ISO-certification by CIP on 8 October 2012.

The Bureau of Labor and Employment Statistics (BLES) is the first DOLE bureau to be ISO-certified. Its ISO certification was issued by the  Societe Generale de Surveillance (SGS) on 29 October 2010, and since then continue its world-class standards of service.

Baldoz, who as labor and employment chief had set the goal of ISO-certification for all offices under the DOLE family of agencies, said she expects more regional offices, bureaus, and attached agencies to be ISO-certified this year.

“Many of the ROs, bureaus, and attached agencies are either already implementing approved quality systems, or are in the latter half of the internal and external audit processes,” said Baldoz.

The labor chief added that once enrolled frontline services have been ISO-certified,  these will be aligned and cascaded by the Central Office to other regional offices for uniformity.


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