The labor department’s Hotline 1349 has satisfactorily responded to close to 100,000 labor-related queries since its launch eight months ago.
Labor Secretary Silvestre Bello III said queries were mostly on the protection and welfare of workers, and those that pertain to just terms and conditions of their employment.
“Most of the queries received were related to security and welfare of our workers and their concerns were immediately acted upon,” Bello said.
Majority of the queries dwelt on social protection and welfare concerns, totaling to 72,703, of which the highest numbers of queries were related on computations of night shift differential with 23,627 queries and 13th month pay with 12,828 queries.
On queries on labor standards, the hotline has responded to 13,612 queries, 6,506 of which were inquiries on registration of establishments and 4,274 queries were on certificate of establishments’ compliance on labor relations.
DOLE Hotline 1349 has also responded to 5,623 queries on labor relations concerns, 3,318 of which were on DOLE’s Single Entry Approach (SEnA) mechanism; 1,738 on grievance settlement/voluntary arbitration; and 567 queries on non-remittances of government contributions.
On queries on employment, the hotline has also responded to 7,125 queries which include queries on employment facilitation with 4,680; employment application with 1,878; and skills enhancement program with 567.
“On the average, the DOLE Call Center received 7,123 calls and 12,383 queries per month and most of these calls were immediately provided with corresponding advice by our DOLE Hotline action officers,” said Bello.
The DOLE Hotline 1349, which was launched last September 2016, is a response of the labor department to the directive of President Rodrigo Duterte to communicate its services and program to the Filipinos on their labor and employment concerns.
END/ Abegail De Vega