Just under a month after the Department of Labor and Employment (DOLE) launched Hotline 1349, it has already received 4,302 calls from workers and employers on labor and employment concerns, according to Secretary of Labor and Employment Silvestre H. Bello III.
“This is good. Alam ng mga workers at employers na mayroon silang makukuhanan ng information o mapagtatanungan sa mga isyu nila sa paggawa,” said Bello. The DOLE Hotline 1349 was launched on 6 September.
During the period, the DOLE Hotline 1349 received a 96 percent satisfaction rate from its clients on service and information received from the Hotline Assistance Officers.
Bello added that the 24/7 hotline service is also aimed at improving and strengthening employment promotion and respond to other labor related inquiries.
The common inquiries/concerns received by the hotline action officers are on payment and computation of wages, holiday pay, minimum wage, regularization of workers and ‘endo’, and OFW concerns.
Bello added that the call center is equipped with all the necessary facilities and is manned by 10 DOLE employees per shift, at three shifts per day, seven days a week.
“Kapag may mga tanong na kaya namang sagutin agad, nasasagot na iyan. Pero kapag kinakailangan, inire-refer sa ibang agency at tinututukan para malaman kung natutugunan ang mga concern ng caller,” said Bello.
Secretary Bello added that the DOLE Hotline 1349 is in line with the directive of President Rodrigo R. Duterte for government agencies to ensure that direct access to government services and queries and concerns of the public will be immediately acted upon.