To mark DOLE’s first 100 days under the administration of President Rodrigo Duterte, Labor and Employment Secretary Silvestre H. Bello III said that 100,168 clients have been served by the One-Stop Service Center for OFWs (OSSCO) at the Philippine Overseas Employment Administration (POEA).

In a press conference held at the Labor Governance Learning Center in Intramuros, Manila, Secretary Bello said that the OSSCO was opened on 15 August in response to President Duterte’s directive to make it easier and more convenient for Filipinos to avail of government frontline services.

Aside from shortening the time to process their documents, the one-stop shop is also aimed at reducing the expenses of OFWs since the services of concerned government agencies can already be availed of in just one location.

Secretary Bello, citing a report from the POEA, said that the 100,168 clients who were either currently working or planning to work overseas, were served from 15 August to 30 September.


The OSSCO is composed of 14 government agencies – POEA, Department of Foreign Affairs (DFA), Overseas Workers Welfare Administration (OWWA), Technical Education and Skills Development Authority (TESDA), Professional Regulations Commission (PRC), Maritime Industry Authority (MARINA), Home Development Mutual Fund (HDMF), Philippine Health Insurance Corporation (PHIC), Social Security System (SSS), Philippine Statistics Authority (PSA), Bureau of Immigration (BI), National Bureau of Investigation (NBI), Commission on Higher Education (CHED), and Tourism Infrastructure and Enterprise Zone Authority (TIEZA).

The POEA provides services such as documentation of landbased and seabased workers, documentation of workers-on-leave or Balik-Manggagawa, registration of landbased worker-applicants, verification or certification of OFW records, and provision of legal assistance.

The DFA provides passport services and passport validity extension for Balik-Manggagawa (vacationing workers); OWWA processes OWWA membership or renewal; TESDA provides assistance for competency assessment, verification of certificates and special order, assistance for replacement of national certificates (NC) and certificates of competency (COC), training assistance and scholarship program; PRC issues professional licenses; and MARINA issues or revalidates the Seaman’s Book.

Other clients availed of the services of HDMF, PhilHealth, and SSS.

Other government agencies which provided services to clients were PSA, which processed and issued certificates of live birth, marriage, death, and no marriage; BI, which issued departure clearance information; NBI, which issued clearances; CHED, which verified and authenticated school credentials; and TIEZA, which processed travel tax payments, travel tax exemptions and reduced travel tax.


The OSSCO is located at the ground floor of the POEA main office in Mandaluyong City and operates from 8:00 A.M. to 5:00 P.M., Mondays to Fridays.


END/aldm/with a report from POEA

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