Labor and Employment Secretary Silvestre H. Bello III yesterday lauded the Department’s Bureaus, Services, Attached Agencies, and Regional Offices for streamlining key frontline services and reducing process cycle times by 25 to 70 percent.
“The reduction of process cycle times in the Department’s frontline services is in compliance with the directive of Pres. Rodrigo R. Duterte to cut the red tape and complete transactions in the Department within 72 hours,” said Bello.
He added that the key services of the DOLE Regional Offices which are covered by the 72-hour process cycle time are the Registration of Worker’s Association; Registration of Union/Independent Union; Registration of Collective Bargaining Agreement; Issuance of Child Working Permit; Issuance of Certificate Has/Has No Pending Case; Accreditation of OSH Practitioner; Issuance of Alien Employment Permit; Issuance of Private Employment Agency License; Issuance of Permit to Conduct Job Fair; Issuance of Authority to Recruit Outside Registered Business Address; and Approval of Construction Safety and Health Program.
The Attached Agencies, on the other hand, streamlined the following services and procedures for the 72-hour process cycle time: hiring and placement of government hired workers; registration of/accreditation of principals/employers, issuance of job fair authority; membership registration process (Balik Manggagawa); membership verification process; Repatriation Assistance and Post-Repatriation Services, Skills for Employment Scholarship Program, and seafarers upgrading program process; issuance of Board Certificate; processing of petitions for change of status; registration of new passers and issuance of PRC Identification Card; and processing and issuance of duplicate certificate of registration.
Bello stated that the transactions in the said frontline services can now be completed within six to 72-hour process cycle time, a marked improvement from the previous five days to two weeks process/response time.
“The streamlining of the Department’s frontline services is part of our effort to hasten the delivery of services to the public at the least possible cost while ensuring ease in transacting business and the provision of quality service at all times,” said Bello.
He added that the reduction of the process cycle time in the Department’s frontline services was supported by the availability of checklist of requirements and downloadable forms in the agencies/offices website; a dedicated hotline service; enhancement of online systems and processes; and the continuous review and improvement of enrolled processes.
Bello added that the Department’s offices and agencies also used strategic feedback system to gather the experiences of clients on the DOLE’s 72-hour frontline services.