Labor and Employment Secretary Rosalinda Dimapilis-Baldoz reiterated her directive to all heads of DOLE offices, bureaus, and attached agencies to work in strict compliance to all 728 ISO-certified systems and processes, saying this will result to greater efficiency in service delivery and transparency.


“We must continue to aim for transforming our offices and the way we deliver our programs and services, always conscious of our commitment to deliver our work efficiently, and with greater transparency and integrity,” said Baldoz.


“Achieving ISO-certification is just the tip of the iceberg. More work is needed to make governance at DOLE work through a management system at par with international standards,” she added.


The establishment and implementation of Quality Management System (QMS) in the DOLE aims to prescribe the standards and uniform procedures, requirements, and process cycle time in all of the identified processes that have been brought under the purview of ISO-certification.


With ISO, the DOLE eliminates ‘room for discretion’, thereby curbing corruption, fast track and enhance public service delivery, and institute continual improvement in its operations.


The DOLE Central Office QMS covers 37 enrolled processes based on the core mandates of the 16 DOLE offices. These are the following: Office of the Secretary (OSEC)—Documents Tracking System; Financial Management System (FMS)—Processing of Obligation Request; and Processing of Disbursement Voucher; Internal Auditing System (IAS)—Audit Process; Planning Service (PS)—DOLE Planning System; and Preventive Maintenance of DOLE-IT Equipment; Legal Service (LS)—Provision of Legal Assistance to Walk-in Clients; and Disposition of Administrative Cases;


Administrative Service (AS)—Procurement of Goods/Services through Public/Competitive Bidding; Processing of Payment; Property Management; Records Management; Building Maintenance; Preventive Maintenance of DOLE Building and its Facilities; and Preventive Maintenance of Motor Vehicles; Human Resource Development Service (HRDS)—Leave Administration; Recruitment, Selection, and Placement Process; Preparation, Conduct, and Evaluation of In-House Training Activity; Transfer of Leave Credits from One Agency to Another; Disposition of Administrative Complaints; Labor Communications Office (LCO)—DOLE News Release Preparation Process; Management of Donated Reading Materials; Process of Borrowing and Returning of Books and other Reading Materials; and Acquisition and Processing of Library Books;


Bureau of Labor Relations (BLR)—Management of BLR Existing Programs; Disposition of Appealed Cases Filed with the BLR; and Registration of Federation, National Union, and Workers Association Operating in More than One Region; Bureau of Local Employment (BLE)—Management of BLE Existing Programs/Projects; Bureau of Workers with Special Concerns (BWSC)—Management of BWSC Existing Programs/Projects, and Accreditation of Testing Organization for Construction Heaving Equipment;


International Labor Affairs Bureau (ILAB)—Deployment of POLO Offices and Staff; and Preparation and Submission of the DOLE Semi-Annual Report to Congress; National Reintegration Center for OFWs (NRCO)—Management of NRCO New and Existing Programs/Project; National Conciliation and Mediation Board (NCMB)—Management of NCMB Existing Programs/Project; and National Labor Relations Commission (NLRC)—Processing and Release of Judgment Award and Cash Bond; and Monitoring of Performance of Labor Arbiter.


Meanwhile, 8 of 11 attached agencies of DOLE have already achieved ISO-certification, to wit: Technical Education and Skills Development Authority (TESDA)—with 2 system certified on April 2015; Occupational Safety and Health Center (OSHC)—with 15 processes certified on January 2015; Employees Compensation Commission (ECC)—with 22 processes certified on December 2014; Overseas Workers Welfare Administration (OWWA)—with 22 processes certified on April 2014; National Maritime Polytechnic (NMP)—with 94 processes certified on April 2012; and Philippine Overseas Employment Administration (POEA)—with 37 processes certified on October 2012.


On the other hand, 11 out of 16 DOLE Regional Offices have hurdled the ISO certification on 499 enrolled processes. These are distributed, as follows: Region 4A, with 22 processes certified on May 2015; Region 4B, with 50 processes certified on March 2015; Region 7, with 49 processes certified on December 2014; Region 12, with 78 processes certified on October 2014; Region 9, with 58 processes certified on May 2014; Region 11, with 25 processes certified on March 2014; Region 6, with 25 processes certified on March 2013; Region 10, with 59 processes certified on December 2013; Region 3, with 43 processes certified on November 2013; CAR, with 44 processes certified on November 2013; and CARAGA, with 46 processes certified on December 2012.


Baldoz’s reiteration of her directive to the remaining offices of the DOLE to align their systems and procedures with international standards is in pursuit of the 22-point labor and employment agenda of President Benigno S. Aquino III for continuous improvement in the delivery of DOLE programs and services. Regions with on-going QMS activities towards ISO Certification are NCR, Regions 1, 2, 5, and 8.


“I know that it is not easy to achieve QMS, but it is possible. Hence, it is but right for the DOLE offices to be dynamic in keeping pace with local and international developments towards improved delivery of services to our clients,” Baldoz said.


As for the rest of the DOLE, the labor and employment chief said:


“Our hurdling the stringent evaluation and finally getting the certification now prompts us to sustain the quality of our services and work hard to be exemplars of quality and productivity.”


The Secretary, during the presentation of ISO Certification on 28 September by the Anglo Japanese American (AJA) Registrars, enjoined the DOLE family to own the DOLE QMS process and to guarantee that these are judiciously followed, and the essential trainings are provided in order to sustain the ISO Certification in the coming years.



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