Labor Secretary Silvestre H. Bello III yesterday said that the DOLE Hotline 1349 has satisfactorily responded to 7,801 queries of 5,508 callers for the period January 2017.
The DOLE Hotline 1349 serves as the DOLE’s feedback mechanism to gauge the public’s pulse on its programs and services delivery.
Majority of the queries for the month of January were on social protection and welfare concerns, numbering 5,160 or 70 percent of calls. The highest number of calls related to this were inquiries on holiday verification and holiday pay rules with 4,281 calls. There were 521 calls about separation/termination, 257 about resignation, and 164 about probationary/regularization/part-time/OJT.
There were 1,557 calls related to labor relations, 395 of which are on the DOLE’s Single Entry Approach (SEnA) mechanism; 443 on grievance settlement/voluntary arbitration; and 152 calls on adjudication.
Employment recorded 1,084 calls, which include queries on employment facilitation, 335 calls; alien employment permit, 222, and PRPA permit, 201 calls.
“On the average, the DOLE Call Center received 178 calls and 252 queries per day during the period, and most of these calls were satisfactorily answered by our DOLE Hotline action officers,” said Bello.