Marivic Cruz, an Information and Technology Specialist, and Jae Capistrano, an administrative assistant, called the DOLE Hotline 1349 to report about their respective company’s non-payment of overtime pay, holiday pay, and night shift differential of their companies.
A report from the DOLE Hotline 1349 showed that Hotline Action Officer John Pili after getting the necessary information from both Cruz and Capistrano, immediately called up their companies to inform them of the proper computation of overtime pay, holiday pay, and nightshift differential.
The human resource managers of the said companies acknowledged their mistakes and adjusted both Cruz and Capistrano’s salaries for October 2016.
Labor and Employment Secretary Silvestre H. Bello III said that Cruz and Capistrano’s success stories are part of the 15,222 calls from workers and employers that the DOLE Hotline 1349 received since it was launched on 6 September 2016.
After receiving their salary adjustment, Cruz and Capistrano called Hotline 1349 to express their gratitude to Pili and the other DOLE Call Center Action Officers. “I am so happy that my salary was adjusted. If it was not for Mr. Pili’s effort, my agency will not be informed of the proper computation of my benefits,” said Capistrano.
Bello, meanwhile, said that the DOLE Hotline 1349 was established by the Department to serve more workers in line with the policy of President Rodrigo R. Duterte directing government agencies to strengthen feedback and consultation with the people to enable the government to improve its services.
“This is the Department’s contribution to ensure prompt and efficient government services to our workers. The 24/7 hotline service will also improve and strengthen employment promotion and respond to labor and employment-related inquiries,” said Bello.
As of 30 November, the DOLE Hotline 1349 received a 96 percent satisfaction rate from its clients on service and information received from the Hotline Assistance Officers.
The common inquiries/concerns received by the hotline action officers are on payment and computation of wages, holiday pay, minimum wage, regularization of workers and ‘endo’, and OFW concerns.
Bello added that the call center is equipped with all the necessary facilities and is manned by 10 DOLE employees per shift.