Labor and Employment Secretary Rosalinda Dimapilis-Baldoz yesterday said that the DOLE’s intensified information campaign for voluntary compliance with core labor standards, including the delivery of accurate information on the computation and payment of 13th month pay, could be bearing fruit, as complaints to the DOLE Call Center on the said statutory monetary benefit has dwindled to only four calls for December 2015.


“In December 2015, the call center received 4,258 queries. This includes four complaints on non-payment of 13th month pay, and 695 queries on the computation of the said benefit,” said Baldoz, citing a report from Director Nicon F. Fameronag of the Labor Communications Office which supervises the DOLE Call Center.


Baldoz added that the four complaints received in December 2015 on the non-payment of 13th month pay is 33 percent lower than the complaints received in December 2014. The 725 queries received in December 2015, on the other hand, is 10.8 percent lower than the 786 received on the same period in 2014.


“The dip in the number of 13th month pay queries to the DOLE Call Center only shows that  DOLE’s early and consistent campaign urging companies to comply with core labor standards, including the 13th month pay on or before 24 December of each year, is now bearing fruit,” added Baldoz.


Baldoz added that the DOLE is continually implementing a nationwide public information campaign urging employers to comply with core labor standards, reminding them of their obligation to pay the mandatory holiday pay, and other statutory benefits, especially during the Christmas season.


According to Fameronag’s report, the DOLE Call Center also responded to 4,258 queries in December 2015. About 3,008 or 71 percent of the said queries centered on social protection and welfare concerns, including services to safeguard fair and just terms and conditions of employment, 2,883  queries. About 741 queries focused on holiday pay rules; separation/termination, 235 queries; and 13th month pay, 721 queries.


The DOLE Call Center also received 1,020 queries, or 24 percent on labor relations. Of the said number, 535 queries focused on the Single Entry Approach (SeNA), while 304 were on grievance settlement and voluntary arbitration.


It also received 192, or seven percent of the queries on employment program.  Of these, 167 centered on requirement of private employment, while 25 were on tech-voc education/trainings.

The DOLE Call Center, known as SMILE for Serbisyong Magalang, Mahusay na Impormasyon sa Labor and Employment, is open Mondays to Saturdays from 6:00 A.M. to 6:30 P.M.  The Call Center also received and responded to calls focused on Republic Act 10361, or the Kasambahay Law; employment facilitation; Alien Employment Permit; working child permit; employment for person with disabilities; and other DOLE programs.



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