Labor and Employment Secretary Silvestre H. Bello III today launched the DOLE Hotline 1349 which will provide workers and employers with 24/7 service on all labor and employment related queries.
“This is the Department’s contribution to ensure prompt and efficient government services to our workers. The 24/7 hotline service will also improve and strengthen employment promotion and respond to other labor related inquiries,” said Bello.
He added that the DOLE Hotline 1349 is in line with the directive of President Rodrigo R. Duterte for government agencies to ensure that queries and concerns of the public will be immediately acted upon.
For DOLE Hotline 1349, the inquiries include local and overseas employment opportunities, employees’ rights and benefits, working conditions, wages, labor relations, and post- employment issues, among others.
Bello added that the call center is equipped with all the necessary facilities and is manned by DOLE employees who are knowledgeable enough to efficiently assist clients.
The DOLE hotline service officially starts operation today, 5 September. It is manned by 10 hotline assistance officers per shift.
The hotline assistance officers are required to provide the caller with the necessary information and refer the client to the appropriate agency if the request is not available.