Labor and Employment Secretary Silvestre H. Bello III yesterday ordered the streamlining of the Department’s systems and procedures to reduce processing time and eliminate redundancies, as well as to provide immediate feedback to clients.
Bello, through a Memorandum, directed all DOLE bureaus, services, attached agencies, and regional offices to identify key frontline services which can be simplified and delivered within 72 hours, or less, from date of filing/receipt of documentary requirements.
The DOLE offices shall also propose improvements consistent with the DOLE’s Quality Management System (QMS) and the Anti-Red Tape Act of 2007 to reduce processing time and transaction costs and improve the quality of service.
The labor and employment chief said that the memorandum is in line with Pres. Rodrigo R. Duterte’s directive to ensure the timely delivery of government services through streamlining of systems and procedures.
All DOLE offices are required to submit their planned improvement on service delivery on or before 15 July.
These documents include frontline services for further improvements, including procedures and documentary requirements in processing the requested services; duly accomplished and approved Procedures Manual and Document Control Form and other documents that may need revision; and monthly accomplishments report.
R.A. 9485, or the Anti-Red Tape Act, defines frontline service as the “process or transaction between clients and government offices or agencies involving applications for any privileges, right, permit, reward, license, concession, or for any modification or renewal or extension of the enumerated applications/requests which are acted upon in the ordinary course of business of the agency concerned.”