Labor and Employment Secretary Rosalinda Dimapilis-Baldoz warned employers not to delay workers’ wages and benefits to avoid unnecessary, but disruptive, complaints from aggrieved workers.


Secretary Baldoz issued the warning following a call from a worker who almost filed a complaint against her previous employer for deferring the payment of back wages and benefits four months after she has left the company.


Baldoz said Carlyn Lacson, 28, sought the assistance of the Department of Labor and Employment (DOLE) after four months of continuously following up her back pay and other benefits from her previous employer.


A report from the DOLE S.M.I.L.E. (for Serbisyong Magalang, Mahusay na Impormasyon sa Labor and Employment) call center team showed that action officer Cynthia Miranda got Lacson’s call. Miranda, after getting the necessary information, immediately called up the latter’s previous company to follow-up on her back pay, capital share, and leave refund.


“I can feel that Carlyn had waited for so long for her back pay. She told me she needed the money because she is pregnant and will give birth in October.  The money will also be used to buy medicine for her husband who has psoriasis,” said Miranda.


Miranda was able to talk to the company’s human resource manager who immediately facilitated the release of Lacson’s back pay amounting to P11, 804.10 on 29 August 2015.
After claiming her back pay, Lacson immediately called the DOLE Call Center to thank Miranda and the other action officers.


Baldoz also cited a report that the DOLE Call Center received a total of 4,429 callers, of which 5,216 queries were generate from the period of August 1 to 31, 2015. Majority of the queries centered on social protections and welfare (SPW) concerns numbering to 3,556 or 68% of the queries, these include services to safeguard fair and just terms and conditions of employment, 3,357 queries.  About 1, 327 focused on holiday pay rules on August 21 (Ninoy Aquino Day) and August 31 (National Heroes Day); separation/termination, 321 queries; and resignation, 256 queries.


The DOLE Call Center also received 1,183 queries, or 23 percent on labor relations. It also received 328 or six percent of the queries on employment program.  Of these, 78 queries were made by local and overseas job seeker. About 123 queries referred to alien employment permit (AEP).


The DOLE Call Center hotline is 527-8000 and is open Mondays to Saturdays from 6:00 a.m. to 6:30 p.m.


End/celestemaring/with reports from CMiranda 

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