To carry out and encourage a massive citizen-driven monitoring of all business establishments’ compliance to occupational safety and health standards, Labor and Employment Secretary Rosalinda Dimapilis-Baldoz yesterday expanded to three the number of key DOLE offices to receive issues, concerns, inquiries, and complaints on occupational safety and health.


“Earlier, I have tasked the Occupational Safety and Health Center (0927-8972587/928-6690) and Employees Compensation Commission (899-4251) to open their hotlines and receive complaints and inquiries on OSHS. I now task the DOLE Call Center to do the same,” said Baldoz, saying that in the regions, the public can also call directly the 16 DOLE regional offices and their field offices to lodge complaints and inquiries on OSHS.


“I enjoin the public to help in notifying the Department of Labor and Employment on receive issues, concerns, inquiries, and complaints on occupational safety and health, particularly on worksites that pose dangers or hazards to workers and the public. You can now dial the DOLE Call Center at 02-527-8000 for such,” she added.


Baldoz made the move as she further aims to strengthen the DOLE’s thrust to strictly monitor compliance with labor laws, occupational safety and health standards, and social legislations among the country’s business establishments and subsequently render appropriate assistance necessary for these establishments to attain voluntary and full compliance with general labor standards.


“The DOLE Call Center will be the lead office to receive calls on any complaints or inquiries regarding occupational safety and health standards and implement its Standard Operating Procedures for Action on OSHS Inquiries and Complaints.


The DOLE Call Center is under the LCO. It is operated by selected DOLE staff with respective specializations in labor and employment rules and regulations, such as general labor standards, productivity, occupational safety and health, conciliation and mediation.


To carry out the Secretary’s directive Director Fameronag tasked the DOLE Call Center Action Officers to manage calls on OSHS inquiries and complaints and prepare everyday call summary for immediate and appropriate action by concerned DOLE offices.


He instructed them to get the caller’s name, position, address, telephone or email; name of company complained of, company address and telephone number or email; and nature of inquiry/complaint.


“The calls will reach appropriate DOLE office to act on the issue or complaint raised,” he said. He explained that the DOLE Call Center will immediately inform the DOLE Regional Office concerned via email upon receipt of the call.


At the end of the day, the DOLE Call Center will submit summary report of calls received.


The DOLE Call Center, with telephone number 02-5278000, operates from 6:00 A.M. to 6:30 P.M. pm Mondays to Saturdays. Its hotline service is mandated to render Serbisyong Magalang at Mahusay na Impormasyon sa Labor and Employment, or SMILE.


END/vheng r. almazora

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