Labor and Employment Secretary Rosalinda Dimapilis-Baldoz echoed the call of workers for employers to provide their workers with additional compensation such as night shift differential and overtime pay for work beyond their regular hours.


“We would like to reiterate that it is the obligation of employers to give additional compensation to their workers if they worked beyond the eight hours working period to avoid the unnecessary sanctions,” said Baldoz.


She added that overtime pay refers to the additional compensation for work performed beyond eight hours a day, while night shift differential is an additional compensation of ten percent of an employee’s regular wage for each hour of work performed between 10:00 PM and 6:00 AM.


Baldoz issued the call after receiving an email from Jeng Viray, an associate software engineer, who sent an email to the DOLE Call Center to report on the non-payment of overtime pay and night shift differential of her agency.


“I empathized with Ms. Viray who expressed her sadness and disappointment over not being paid fairly by her company.  She also said in her email that she needed the overtime pay and nightshift differential to buy books for her younger sister,” said Baldoz.


A report from the DOLE S.M.I.L.E. (for Serbisyong Magalang, Mahusay na Impormasyon sa Labor and Employment) call center team showed that Action Officer Cynthia Miranda immediately called Viray to ask for the necessary information.


Miranda immediately called up the company where Viray was working to inform them of the proper computation of overtime pay and nightshift differential.  The human resource manager of the said company acknowledged their mistake and adjusted Viray’s wage on 29 May 2015.


After receiving her salary adjustment, Viray sent an email to express her gratitude to Miranda and the other DOLE Call Center Action Officers.  “I am so happy that my salary was adjusted.  If it was not for Ms. Miranda’s effort, my agency will not be informed of the proper computation of my benefits,” said Viray in her email.


Baldoz, meanwhile, said that the Call Center SMILE was strengthened by the Department to serve more workers in line with the policy of President Benigno Simeon Aquino III directing government agencies to strengthen feedback and consultation with the people to enable the government to improve its services.


The DOLE Call Center SMILE started operating in 2005 upon the issuance of DOLE Administrative Order No. 152 to attend to calls from clients inquiring on labor and employment matters including queries on employment opportunities, locally and overseas.


The DOLE Call Center hotline is 527-8000 and is open Mondays to Saturdays from 6:00 a.m. to 6:30 p.m.


End/celestemaring/with reports from CMiranda


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