The on-going 15th National PESO Congress witnessed another exciting highlight yesterday when Labor and Employment  Secretary Rosalinda Dimapilis-Baldoz presented President Benigno S. Aquino III with another DOLE accomplishment—the  ISO 9001:2008 certification of 33 of the DOLE’s regional offices, services, bureaus, and attached agencies.

“To have hurdled the ISO certification is a milestone for the Department,” said Baldoz who informed the President of the accomplishment by presenting him an enlarged replica of the DOLE ISO certification in the presence of DOLE officials and heads of regional offices, services, bureaus, and attached agencies who attended the PESO Congress.

President Aquino III attended the 15th National PESO Congress as guest of honor and keynote speaker, the second time that the top executive official of the land had graced the event.  His first attendance to the Congress was in 2010 in Tagaytay City.

Out of 16 DOLE regional offices (ROs), 11 are already ISO-certified.  These are  Regional Offices Nos. 3, 4-A, 4-B, 6, 7, 9, 10, 11, 12, CAR, and CARAGA.

In addition, eight of 11 agencies attached to the DOLE are now ISO certified. These are the Employees Compensation Commission, National Conciliation and Mediation Board, National Labor Relations Commission, National Maritime Polytechnic, Occupational Safety and Health Center, Overseas Workers Welfare Administration, Philippine Overseas Employment Administration, and the Technical Education and Skills Development Authority.

The newest ISO 9001:2008 – certified offices are 15 DOLE Central Offices.  These are the Office of the Secretary, Internal Audit Services, Planning Service, Legal Service, Human Resource Development Service, Administrative Service, Financial Management Service, Labor Communications Office, Bureau of Local Employment, Bureau of Working Conditions, Bureau of Labor Relations, Bureau of Workers with Special Concerns, International Labor Affairs Bureau, National Conciliation and Mediation Board, National Reintegration Center for OFWs, and National Labor Relations Commission.

The 15 earned the stamp of ISO 9001:2008 certification following the series of evaluations that capped the DOLE’s quest for the internationally – recognized  Quality Management Systems (QMS) under the leadership of Secretary Baldoz.

For the 15 offices at the DOLE Central, their ISO 9001 certifications were awarded by the AJA Registrars (Anglo Japanese American), an independent certification body operating from a global network of offices that provide third party registration and training services. ISO 9001 is internationally recognized provider of a framework for a quality management system that can be easily interpreted for all areas of industry and commerce.  It also delivers a framework for monitoring and measuring performance and operations, thus ensuring increased efficiency and improved customer satisfaction.


Baldoz said that the DOLE’s ISO certification now provides a firmer foundation for the implementation of the Department’s established QMS for the standard and uniform procedures, requirements, and process cycle times in all of the enrolled procedures.

“With ISO, we also eliminate ‘room for discretion’, thereby curbing corruption, fast track and enhance public service delivery, and institute continual improvement in the DOLE operations,” Baldoz added.

The Secretary said the remaining DOLE offices not yet certified are on their way to ISO evaluation, and the goal of the Department is to have all its services, bureaus, regional offices, and attached agencies ISO certified by 31 December.  “That’s in their Office Performance Commitment Review (OPCR),” she said.

The DOLE Central Office QMS covers 37 enrolled processes based on the core mandates of the 16 DOLE offices.  These are the following: Office of the Secretary’s Documents Tracking System; Bureau of Labor Relations – Management of BLR’s Existing Programs, Disposition of Appealed Cases Filed with the BLR, Registration of Federation/National Union/Workers’ Association Operating In More than One Region; Bureau of Working Conditions – Management of BWC New and Existing Programs/Projects, and Accreditation of Testing Organization for Construction Heavy Equipment.

The Bureau of Local Employment, Bureau of Workers with Special Concerns, National Conciliation and Mediation Board, and the National Reintegration Center for OFWs enrolled their respective Management of Existing Programs/Projects.  The International Labor Affairs Bureau’s registered process is its Deployment of Philippine Overseas Labor Office (POLO) Officers and Staff and the Preparation and Submission of DOLE Semi-Annual Report to Congress.

The Financial Management Services enrolled its Obligation Request and Disbursement Voucher processing, while the Internal Audit registered its audit process.  The Human Resource Development Service, on the other hand, enrolled five process, which are, Leave Administration; Recruitment, Selection, and Placement Process; Preparation, and Conduct and Evaluation of In-House Training Activity; Transfer of Leave Credits from One Agency to Another; and Disposition of Administrative Complaints.

The Planning Service enrolled its DOLE Planning System and Preventive Maintenance of DOLE IT Equipment.  The Administrative Service enrolled seven processes, which is composed of Procurement of Goods or Services through Public or Competitive Bidding, Processing of Payment, Property Management, Records Management, Building Maintenance, Preventive Maintenance of DOLE Building and its Facilities, and Preventive Maintenance of Motor Vehicles.  The Legal Service registered two processes, and these are the Provision of Legal Assistance to the DOLE Central Office Walk-in Clients, and the Disposition of Administrative Cases in the DOLE Central Office.

The Labor Communications Office enrolled its DOLE News Release Preparation Process, Management of Donated Reading Materials, Borrowing and Returning of Books and other Reading Materials Process, and Acquisition, Processing of Library Books.  Finally, the National Labor Relations Commission enrolled its Processing and Release of Judgement Award and Cash Bond, and the Monitoring of Performance of Labor Arbiter.

The first stage of external audit of the Anglo Japanese American (AJA) Registrars was conducted on June 2015 to determine the readiness of the DOLE for the Stage 2 Audit, which includes the Department’s management system documentation and location and site-specific conditions.

“Our hurdling the stringent evaluation and finally getting the certification now prompts us to sustain the quality of our services and work hard to be exemplars of quality and productivity, Baldoz said.

The Secretary, during the presentation of ISO Certification on 28 September by the AJA Registrars, enjoined the DOLE family to own the DOLE QMS process and to guarantee that these are judiciously followed, and the essential trainings are provided in order to sustain the ISO Certification in the coming years.


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