Two years after being unjustly terminated, a telephone operator was paid P18,000 in separation and other benefits after the Regional Conciliation and Mediation Branch – Cordillera Administrative Region resolved her complaints  through the Single Entry Approach (SENA), NCMB Executive Director Reynaldo R. Ubaldo, in a report to Labor and Employment Secretary Rosalinda Dimapilis Baldoz, said today.

Erralyn V. Manzano, who worked for five years at Camp John Hay Development Corporation in Loakan Road, Baguio City came to the NCMB – CAR office on 26 July 2013 to seek assistance for her complaint.  She was attended to by SEADO Maggie B. Balagtey.

Manzano recounted that in April 2011, she took a four-week leave of absence to attend summer classes.  Engineer Zaldy Mazarate, her supervisor, approved her application. When she reported back to work on 28 May 2011 as specified in her leave application, she was advised by the HR to return on 3 June 2011 because her substitute would be ending her contract on the said date. However on 31 May 2011 she was summoned by the HR to their office and was served a notice of termination instead. She declined to receive the notice of termination and to sign the quitclaim and release.

She waited for almost two years hoping the company would reconsider its decision of firing her, but to no avail.   She then decided to seek assistance from NCMB.

Ubaldo said the parties reached amicable settlement, when Manuel Ubarra, Jr., the company’s vice president appeared.  Ms. Balagtey, the attending SEADO, said  Mr. Ubarra offered the complainant financial assistance of P18,000 and her certificate of employment. Manzano accepted the proposal.  She received the financial assistance on 27 August 2013.

“The swift resolution of this dispute shows that the SENA works,” Ubaldo said.

SENA is a reform measure introduced by Secretary Baldoz when she assumed office in 2010.  The program seeks to simplify the processing of labor cases in the department.  Under the program, complaints are processed with conciliation as initial step.  If the case is not settled within 30 days, it is elevated to the appropriate office of the department.

“The 30 days conciliation-mediation scheme under the SENA is an expensive, accessible and speedy mechanism to resolve labor issues and conflicts,” Ubaldo further said.

END/Diadema A. Aguirre and William E. Calina, NCMB

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