Labor and Employment Secretary Rosalinda Dimapilis-Baldoz yesterday lauded the 51 DOLE offices which received high ratings in the Anti-Red Tape Act, or ARTA, 2013 Report Card Survey administered by the Civil Service Commission.
“The ratings of the 51–out of the 55 DOLE offices included in the survey–means we are compliant with the provisions of R. A. 9485, or the Anti-Red Tape Act of 2007, otherwise known as an “Act to Improve Efficiency in the Delivery of Government Service to the Public by Reducing Bureaucratic Red Tape, Preventing Graft and Corruption, and Providing Penalties Thereof “. I commend the offices that had performed well in Survey in terms of overall client satisfaction and challenge those who failed to try harder by improving their services,” said Baldoz.
She said the DOLE will use the results of the Survey to further streamline and improve procedures.
“We have to simplify and make our procedures more transparent to avoid corruption. If we want to be competitive, we need a systematic approach to raise, or even surpass, the standards of good governance,” said Baldoz.
The CSC conducts the Report Card Survey to check if agencies comply with ARTA provisions, such as the no-noon break policy; no fixing activities; easy-to-read identification cards, or nameplates; and presence of public assistance and complaints desk, and to gather feedback on the effectiveness of and compliance with anti-red tape measures. The Survey also checks on an agency’s compliance with ARTA provisions on physical working condition, frontline service, service quality, and overall customer satisfaction.
The 55 DOLE offices included in the Survey are five DOLE regional offices; 21 field offices; and four attached agencies and their regional counterparts. Of the 55, only four, or seven percent, failed in the survey.
The Technical Education and Skills Development Authority-ARMM was rated outstanding in the survey, while the DOLE-Cordillera Administrative Region received excellent rating, together with DOLE field offices in Tarlac and Occidental Mindoro; Overseas Workers Welfare Administration regional offices in San Fernando, Pampanga; Tuguegarao, Cagayan; Legazpi City, Albay; and Tacloban City in Leyte.
Those who were rated good, or from 69.99 percent below, were the DOLE field offices in Pampanga, Nueva Ecija, Calamba City, Laguna, Romblon, Albay, Iloilo, Guimaras, Antique, Siquijor, Negros Oriental, Leyte, South Cotabato, Mountain Province, Makati, Pasay, and Compostella Valley; OWWA Regional Welfare Office s in the ARMM, Region III, IV-A, IV-B, VII, X, Davao, Butuan City, Region IX, CAR, and Iloilo; and the Philippine Overseas Employment Office in Calamba, Legazpi, Bacolod, Region VII, Tacloban City, EDSA, Cagayan de Oro City; Philippine Regulation Commission Regional Office in Lucena City; and TESDA-Negros Occidental.
Acceptable ratings were received by DOLE field offices in Dagupan, Lipa City, Ipil, Zamboanga Sibugay, Agusan Del Norte, and Quezon City.
The offices who failed the Survey were the OWWA in Koronadal; POEA in Tuguegarao and Clark; and the PRC in Iloilo City.
In the survey, government offices were rated based on two ARTA ‘cores’. These were Core 1, which involves compliance with the ARTA provisions and assessment if the frontline office has a Citizen’s Charter visible to transacting clients and an anti-fixing campaign; if frontline staff wear identification cards; if there are no hidden transaction costs; if there is a manned Public Assistance and Complaints Desk; and if the frontline unit observes the No-Noon Break policy.
Core 2, meanwhile, checks the overall client satisfaction on the service quality, physical setup, and basic facilities of an office.
The CSC said government offices rated excellent increased from eight percent in 2012 to 18 percent in 2013.
The CSC conducts the annual survey in high-density and most-complained of service offices nationwide. Clients are given the ARTA survey form to accomplish right after they availed of a frontline service of a government office.
This year, 168, or 18 percent, of the 929 government offices surveyed received an excellent rating, or a score of 90 to 100.