A total of 494,611 overseas Filipino workers (OFWs) have been served and benefited from the One-Stop-Service Centers for OFWs (OSSCO) nationwide, according to the recent report of Department of Labor and Employment (DOLE) – Philippine Overseas Employment Administration (POEA).


Labor Secretary Silvestre H. Bello III said that the establishment of the service centers was in response to the directive of President Rodrigo R. Duterte to make the services of the government more accessible to OFWs.


“DOLE together with our attached agencies established One-Stop-Service Centers to ensure the speedy and timely delivery of various government services to our clients, mostly OFWs,” Bello said.


Based on the report, the main OSSCO located at POEA Office in Mandaluyong City served a total of 463,423 OFWs as of March 3, 2017 or in less than a year after it was launched on August 15, 2016.


The report showed that the main service center responded to 183,222 queries; received a total of 257,448 documents for processing; issued 20,775 certificates; and provided hands-on assistance to 1,980 clients.


The regional service centers recorded a total of 31,189 clients from the 16 established OSSCO nationwide.


Bello reiterated their aim to shorten the processing time for OFW documents, adding that DOLE also seeks to reduce the expenses of OFWs since the services of concerned government agencies can already be availed of in just one location.
The partner government agencies at OSSCO are Department of Foreign Affairs (DFA), Philippine Overseas Employment Administration (POEA), Overseas Workers Welfare Administration (OWWA), Technical Education and Skills Development Authority (TESDA), Professional Regulation Commission (PRC), Maritime lndustry Authority (MARINA), Home Development Mutual Fund (HDMF), Philippine Health lnsurance Corporation (PhilHealth), Social Security System (SSS), Philippine Statistics Authority (PSA), Bureau of Immigration (BI), National Bureau lnvestigation (NBI), Commission on Higher Education (CHED), Tourism lnfrastructure and Enterprise Zone Authority (TIEZA), Philippine National Police (PNP), and Bureau of lnternal Revenue (BIR).


Moreover, POEA also reported that 50,744 clients have been served and benefited from the 24/7 Hotlines relative to OFWs issues and concerns.


Filipinos who are currently working or planning to work overseas are encouraged to visit the service centers located at POEA Central Office and in 16 regional centers  to address their various concerns from 8:00 am to 5:00 pm, Mondays to Fridays.


END/ Abegail De Vega

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