Labor and Employment Secretary Rosalinda Dimapilis-Baldoz yesterday said DOLE Call Center personnel in the month of August responded to 4,128   calls and inquiries mostly about DOLE services on social protection and welfare of workers.  The DOLE Call Center hotline is 908-2917.

Baldoz, citing a report of Director Nicon F. Fameronag of the Labor Communications Office which supervises the DOLE Call Center, said the calls responded to constituted 70 percent of total calls which reached 5,173, or an average of 159 calls a day.

“The number of calls on social protection and welfare of workers shows the increased awareness on the part of workers and employers about core labor standards, voluntary compliance with which we continue to intensify, as called for in our reforms under the Labor Enforcement Action Program (LEAP),” Baldoz said.

DOLE Call Center data showed it received the most calls inquiring about holiday pay, 1,984 calls, followed by inquiries on separation/termination of employment. There were five no-work days in August, three national holidays and two days without work due to the floods brought by the southwest monsoon and typhoon Maring.
The DOLE Call Center, known as SMILE for Serbisyong Magalang, Mahusay na Impormasyon sa Labor and Employment, is open Mondays to Saturdays from 6:00 A.M. to 10:00 P.M. It has a complement of 12 composite staff from different DOLE Offices.

The second highest number of calls during the month pertained to labor relations, which accounted for 1,199, or 20 percent, of the total calls received.  About 528 of the said calls are queries on grievance settlement/voluntary arbitration; 437 were on the Single Entry Approach (SEnA) program, 98 were on Speedy and Expeditious Delivery of Labor Cases program; and 136 were on adjudication of cases;

The Call center also received and responded to calls focused on  employment facilitation;  Alien Employment Permit; working child permit; employment for person with disabilities; labor market information, and other DOLE programs, such as the Special Program for Employment of Students (SPES) and the Kasanayan sa Hanapbuhay (KasH) program.

End/ Let Maring

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