Labor and Employment Secretary Rosalinda Dimapilis-Baldoz yesterday said DOLE Call Center personnel in the month of May responded to 3,013 inquiries on DOLE social protection and welfare of workers services.


Baldoz, citing a report from Officer-In Charge Gerry S. Rubio of the Labor Communications Office which supervises the DOLE Call Center, said the calls responded to constituted 68 percent of total calls which reached 4,405, or an average of 159 calls a day.


“The number of calls on social protection and welfare of workers may show the increased awareness on the part of workers and employers about core labor standards, voluntary compliance with which we continue to intensify, as called for in our reforms under the Labor Law Compliance System,” Baldoz said.


DOLE Call Center data showed it received the most calls inquiring about holiday pay, with 1,854 calls, followed by inquiries on piece rate/pakyaw with 259 calls. There were two no-work days in May – Labor Day on 1 May and the National Elections on 9 May.


The DOLE Call Center, known as SMILE for Serbisyong Magalang, Mahusay na Impormasyon sa Labor and Employment, hotline is 527-8000. It is open Mondays to Saturdays from 6:00 A.M. to 6:30 P.M. and has a complement of seven composite staff from different DOLE Offices.


The second highest number of calls during the month were about labor relations, which accounted for 868, or 20 percent, of the total calls received. About 680 of the said calls were on the Single Entry Approach (SEnA) program.
The Call Center also received and responded to calls focused on employment facilitation; Alien Employment Permit; working child permit; employment for person with disabilities; labor market information, and other DOLE programs, such as the Special Program for Employment of Students (SPES) and the Kasanayan sa Hanapbuhay (KasH) program.



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