Towards greater efficiency and transparency: DOLE's Mindanao regions now all ISO-certified

Date Posted: September 1st, 2014 03:56 AM

Cagayan de Oro City--Labor and Employment Secretary Rosalinda Dimapilis-Baldoz commended the five DOLE regional offices under the Mindanao cluster for being the first island cluster to receive the ISO certification of their systems and processes.

“I congratulate the Mindanao cluster team, headed by Undersecretary Rebecca Chato, together with the Regional Directors and their dedicated staff who made this remarkable achievement a reality. This only shows that the Mindanao cluster works as one towards our goal of ensuring service excellence to the public, especially to workers in the grassroots,” said Baldoz in her remarks at the Mindanao cluster consultation held in this city.

Baldoz received the good news about the completion of the ISO certification of the five DOLE Regional Offices in Mindanao from Usec. Chato who also attended the consultation.

DOLE Regional Office No.9’s ISO certification was the last to be achieved by a DOLE regional office in the island, hence making all DOLE regional offices in Mindanao ISO-certified.

"This would lead to greater efficiency and transparency as the DOLE frontline offices for all Mindanaoans," said Baldoz.

The DOLE regional office in Zamboanga, together with its field offices in all the provinces in the region, has been bestowed with ISO 9001:2008 Quality Management System (QMS) certificate on 5 July 2014.

No less than Labor and Employment Secretary Baldoz will lead the awarding, together with DOLE Regional Office No. 9 Director Sisinio Cano and Certification International Philippines (CIP) Managing Director Renato Navarrete on 8 July 2014.

The full cooperation of the regional and field offices staff in the DOLE Zamboanga region to improve the delivery of Department’s programs resulted to 56 enrolled processes covered by the ISO certification, of which 13 are frontline services.

On 3 October 2011, DOLE Regional Office No. 12 earned the distinction of being the first regional office of the DOLE to achieve ISO certification under the tenure of Secretary Baldoz.

In 2012, DOLE Caraga followed suit, also achieving ISO 9001:2008 for its quality management system in time for the DOLE's 79th Foundation Anniversary on 8 December.

This year, back-to-back ISO certifications were awarded to DOLE Regional Offices No. 10 (Northern Mindanao Region) and 11 (Davao Region) on 12 February and 10 March, respectively.

“These five ISO-certified DOLE regional offices set themselves as exemplars of how they have improved their services delivery mechanisms, reduced process cycle times, and reduced, if not, eliminated graft and corruption," Baldoz said.

According to Baldoz, the ISO 9001:2008 addresses various aspects of quality management and contains ISO’s best-known standards.

"Achieving ISO certification is making transparency and integrity in governance at the DOLE work; it means adhering to a quality management system in the DOLE that meets international standards in service and program delivery for our clients," Baldoz explained.

ISO 9001:2008 sets out the criteria for a quality management system. It is the only standard in the ISO family of standards that can be certified. It can be used by any organization, large or small, regardless of its field of activity. In fact, ISO 9001:2008 is implemented by over one million companies and organizations in over 170 countries.

In place for over a decade now, ISO 9001:2008 certification is used by companies and organizations as a method to benchmark and control quality.

“Being ISO-certified means the DOLE regional offices, bureau, and attached agencies will have a framework to manage their services and ensure continual improvement in all aspects of the services they provide,” said Baldoz, adding that the ISO certifications will be externally-assessed on an on-going basis to ensure that the best practices are maintained.

As she hailed the Mindanao cluster for being ISO-certified, Baldoz posed the challenge to the regional offices to further translate their ISO certifications into action.

"The ISO certification is just the start of a continuous process. Each regional office must continue to aim for transforming their offices by aligning their systems and processes with international standards, always conscious of the DOLE’s commitment to deliver its programs and services efficiently, and with greater transparency and integrity," said Baldoz.


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